FAQ
Why are your products so affordable?
We operate as a factory-direct supplier without intermediaries. Our goal is to let every customer enjoy factory-level wholesale prices.
Do you support international shipping, and how are the shipping costs calculated?
Yes, we provide global shipping. The shipping cost is precisely calculated at checkout based on your order's content and weight.
How can I check my order?
After placing an order, you will receive a confirmation email. Check your inbox or spam folder to find your order details.
Why is the shipping cost look so high?
We operate on a wholesale pricing model. Our product prices do not include shipping costs, which helps our customers buy in bulk and enjoy competitive prices without hidden shipping fees embedded in the product price.
What if I still find the shipping cost expensive? What should I do if no shipping options are available during checkout?
Please reach out to us via the online chat feature on our website or email us at info@peekiilure.com or payment@peekii.com. Our team will calculate the shipping cost for you precisely.
What are the available shipping options?
For orders within the United States, we offer standard and expedited shipping.
- Standard shipping: 9–12 business days
- Expedited shipping: 5–7 business days
For more details, please visit our Shipping Policy page.
What is your refund and exchange policy?
We offer a 30-day hassle-free return and exchange policy. For more details, please visit our Refund Policy page.
What should I do if I receive a damaged or incorrect item?
Please reach out to us via the online chat feature on our website or email us at info@peekiilure.com or payment@peekii.com. Our customer service team will respond within 12 hours to assist you.
How can I contact customer support?
Please reach out to us via the online chat feature on our website or email us at info@peekiilure.com or payment@peekii.com. Our team will respond to every request within 12 hours.